Support
Questions, bugs or ideas? Email [email protected]. Please include your iPhone model, iOS version and what happened. We usually reply within [RESPONSE TIME, e.g. 2 business days].
Subscriptions
How do I cancel or change my subscription?
On your iPhone, open Settings > your name > Subscriptions > PaidNote. Cancel at least 24 hours before your renewal or trial ends to avoid being charged for the next period.
I bought Pro but it isn't unlocked
In PaidNote, open Settings and tap Restore purchases while signed in with the same Apple Account you used to subscribe.
How do I get a refund?
Purchases go through Apple. Request a refund at reportaproblem.apple.com.
Data and iCloud
My data isn't showing on my other iPhone
Make sure both devices use the same Apple Account, iCloud is on for PaidNote (Settings > your name > iCloud), and both have a connection. Sync can take a few minutes.
How do I back up or export my data?
In PaidNote, go to Settings > Your data > Export all data (Excel), or export as CSV files. Your data also syncs through your private iCloud if it's on.
Can you recover my data?
No. We never have a copy of your data. It lives only on your devices and in your own iCloud.
Recurring invoices (Pro)
Will PaidNote send invoices to my customers?
No. Recurring invoices are created on schedule as drafts to review (or ready to send, if you choose). You send them yourself through the share sheet.
I didn't get a notification
Check Settings > Notifications > PaidNote. Recurring invoices are created when you open the app, so open PaidNote to catch up.